And copyrighted, too!<p>By BARBARA CORREA c.2002 Los Angeles Daily News<p> LOS ANGELES - Off-price retailers like Best Buy, Nordstrom Rack and Ross Dress for Less are slowly adopting a design secret that airlines and banks have known about for years: one single, snaking line makes impatient customers feel they are being treated more fairly than if they line up behind multiple cash registers.<p> ``Personally, I like one line,'' said Gary Bickelman, a pharmacist in West Hills out doing some last minute Christmas shopping at Best Buy, which adopted the snake line model at its stores a little more than a year ago, said Jenny Bohuslavsky, a spokeswoman for the company.<p> ``With lots of lines you inevitably get stuck behind someone who's taking a long time. I was at Costco this morning, and it was like that. ... It gets a little frustrating,'' Bickelman said.....
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